Chief Operating Officer (COO)

Job Description

The COO will lead the company’s operational execution, ensuring reliable software delivery, strong coordination across internal and outsourced teams, and readiness for external client work. This role is execution-focused, responsible for professionalising operations as the company scales, while providing light governance oversight over OTC crypto operations.

Key Responsibilities

• 1. (Primary) Software & Delivery Operations
• Own day-to-day operations for the company.
• Lead delivery for internal software projects and external client projects
• Professionalise software delivery processes as the company moves into client-facing work.
• Oversee the full delivery lifecycle of client onboarding, resource planning, project execution and quality control, issue escalation and resolution, invoicing and billing accuracy
• Ensure alignment, accountability, and performance across internal and outsourced teams.
• Act as the operational lead for third-party client requests.
• Support light commercial activities including project scoping and feasibility, delivery planning and client satisfaction and retention
• Track and improve operational metrics such as delivery throughput, cost control, and client outcomes.
• 2. (Secondary) OTC Crypto Operations
• Provide governance and operational oversight for OTC crypto activities.
• Support operational readiness during licensing and regulatory preparation.
• Coordinate with trustees and internal stakeholders.
• Work closely with the CTO and CPO to align technology, product, and operations.
• Partially oversee outsourced vendors and partners.
• Drive operational discipline in a fast-moving, evolving environment.

Skills & Experiences

• Senior operations leader from a software house or digital product company.
• Strong background in Software Development Life Cycle (SDLC), project and program management, vendor and outsourced team management, client-facing software delivery
• Experience scaling operations beyond internal-only projects.
• Strong technical understanding of software development from early-stage build.
• Tech-savvy across modern software, with working knowledge of:
• Blockchain / crypto / stablecoin concepts
• AI and digital platforms
• Able to operate as a hands-on operations leader without being a developer.
• Highly organised, execution-driven, and dependable.
• Comfortable with ambiguity and early-stage environments.
• Strong stakeholder and client communication skills.